Beredskabsplan for forsinkelser på jorden

Scandinavian Airlines System’s Contingency Plan for Lengthy Tarmac Delays describes what SAS will implement during a lengthy tarmac delay.

SAS’s goal is to make every flight a safe and pleasant experience for our customers. SAS’s Plan will be activated during times when customers on these flights are experiencing tarmac irregular operations involving a lengthy tarmac delay. In most cases the cause of lengthy tarmac delays is outside of SAS’s reasonable control (e.g., weather events, inefficiencies of today’s air traffic control (ATC) systems, government operating restrictions, and airport construction projects). There also may be times when unanticipated flights delays may occur due to airline operations, but no matter what the cause, SAS commits to implement measures under this Plan.

Consistent with DOT regulations, SAS’s Plan covers all SAS scheduled and public charter flights operated to and from the U.S. With respect to SAS codeshare flights operated by another carrier that depart from or arrive at a U.S. airport, the tarmac delay contingency plan of the operating carrier governs as provided for in SAS’s Conditions of Carriage.

This SAS Plan is adopted for all scheduled and public charter flights operated to and from the United States.

  • For all flights covered by this Plan that depart from or arrive at a U.S. airport, SAS will not permit an aircraft to remain on the tarmac at a U.S. airport for more than four hours before allowing passengers to deplane, unless: (i) The pilot-in-command determines there is a safety-related or security-related reason why the aircraft cannot leave its position on the tarmac to deplane passengers; or (ii) Air traffic control advises the pilot-in-command that returning to a gate or another disembarkation point elsewhere in order to deplane passengers would significantly disrupt airport operations.

  • For all flights covered by this Plan, SAS will provide adequate food and potable water no later than two hours after the aircraft leaves the gate (in the case of departure) or touches down (in the case of arrival) if the aircraft remains on the tarmac, unless the pi-lot-in-command determines that safety or security considerations preclude such service.
    For all flights covered by this Plan, SAS will provide operable lavatory facilities, as well as adequate medical attention if needed, while the aircraft remains on the tarmac.

  • For all flights covered by this Plan, SAS will ensure that passengers on the delayed flight receive notification regarding the status of the delay every 30 minutes while the aircraft is delayed, including the reasons for the tarmac delay, if known.

  • For all flights covered by this Plan, SAS will notify passengers on the delayed flight beginning 30 minutes after the scheduled departure time (including any revised departure time that passengers were notified about before boarding), and every 30 minutes thereafter, that they have the opportunity to deplane from the aircraft if it is at the departure gate or at another disembarkation area with the door open if the opportunity to deplane actually exists.

  • SAS has sufficient resources to implement this Plan, when necessary.

  • SAS has coordinated this Plan with airport authorities (including terminal facilities operators, where applicable) at all U.S. airports that SAS serves, including regular U.S. diversion airports.

  • SAS has coordinated this Plan with U.S. Customs & Border Protection (CBP) and the Transportation Security Administration (TSA) at each U.S. airport that SAS serves regularly, including regular U.S. diversion airports.

I overensstemmelse med den canadiske transportstyrelses bestemmelser dækker SAS' plan alle SAS' planlagte og offentlige charterflyvninger til og fra Canada. Med hensyn til SAS' codeshareflyvninger, der betjenes af et andet luftfartsselskab og afgår fra eller ankommer til en lufthavn i Canada, vil det betjenende luftfartsselskabs beredskabsplanen for forsinkelser på jorden være gældende, som angivet i SAS’ befordringsbetingelser.

SAS vil ikke tillade, at et fly forbliver på jorden i en lufthavn i Canada i mere end tre timer (eller 3 timer og 45 minutter, hvis afgang er nært forestående) før passagerer får lov til at stige af, medmindre: i) det er umuligt at stige af, herunder af årsager i forbindelse med situationer, der er uden for det betjenende flyselskabs kontrol (eksempelvis sikkerhedsmæssige årsager, lufttrafik eller toldinspektion).

Under en forsinkelse på jorden vil SAS forsyne passagerer med følgende, medmindre det er umuligt af årsager, der er forbundet med situationer uden for vores kontrol (eksempelvis sikkerhed, lufttrafik eller toldinspektion):

  • Adgang til fungerende toiletter.

  • Korrekt ventilation og nedkøling eller opvarmning af flyet.

  • Mad og drikke i rimeligt omfang, hvor der tages højde for forsinkelsens varighed, tidspunktet på dagen og lufthavnens beliggenhed.

  • Mulighed for at kommunikere med personer uden for flyet, hvis muligt.

  • Hvis det er nødvendigt, vil SAS også sikre, at tilstrækkelig lægehjælp er tilgængelig.

Under en forsinkelse på jorden vil passagerer modtage statusunderretninger hver 30. minut vedrørende forsinkelsen på jorden. Det betjenende flyselskab vil også dele information om årsagen til forsinkelsen, hvis den kendes. Under lange forsinkelser på jorden vil piloten gøre sit bedste for at give passagerer opdateret information og sikre, at forsinkelsen på jorden bliver så kort som muligt ved at koordinere med involverede parter.