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(Updated 16:37 CET 11DEC 2017)

Disruptions in Air traffic due to bad weather in Europe

(Updated 16.37 11DEC17)

Due to snowy weather in Europe, this unfortunately have been affecting many of our flights 10-11DEC17, between Scandinavia and London, Brussels, Dusseldorf, Frankfurt and Amsterdam.

Please check your Flight Status before going to the airport.
SAS is in progress rebooking you if your flight is cancelled. You can always check your flight details in My Bookings (Mine bookinger).

Some delays and cancellations to be expected on Monday 11 December and Tuesday 12 December.


Overnight accommodation, night bewteen 11-12DEC17

Due to the current situation and large number of passengers affected, the ground staff at the airport will have limited possibility to assist you. If you are delayed over night and in need of accommodation, we ask you to make your own reservation and we will reimburse you against receipts.

We will reimburse you for a mid-range overnight accommodation up to EUR 200/night and room (or currency equivalent). If you choose to spend more than this, when a mid-range hotel is available, we will not be able to reimburse the price difference. Hotel rooms are offered subject to availability.

Meals

If the waiting time, due to delayed or cancelled flight, exceeds two hours, SAS will reimburse reasonable meal cost, breakfast and/or lunch and/or dinner (excluding alcohol) if required during the waiting time. We will reimburse up to EUR 50 per full day and person against receipts.

Transport to and from hotels

Transport costs between hotels and the airport will be reimbursed against receipts if the waiting time includes an overnight stay and the flight is delayed until the next day. We will reimburse airport trains, buses or local metro services to and from the airports. Taxi will be reimbursed only if above transport is not available. Transport as private limousines will not be reimbursed.

Telephone Calls

We will reimburse you for the cost of up to two phone calls or e-mails in order for you to rearrange your travel plans.

Apply for reimbursement

Please save all your receipts and send them to us by using our online feedback form. Remember to fill out you bank details, name of the bank, IBAN and BIC and the total sum of your claim and attach all relevant receipts.


Read more about your rights, click here, More information about all terms and condition you can find here


SAS codeshare flights with Singapore Airlines to Denpasar (Bali)
 

(Published 27NOV17)

With regards to the volcanic activity at Mount Agung there may be disruptions in air traffic.

Rebooking
Customers travelling to Denpasar (Bali) 27NOV17 – 11DEC17 with tickets starting with 117 issued on or before 27NOV17 may change their reservation once free of charge within ticket validity. The new travel date must commence on or before 31JAN18.

If you bought your ticket via SAS please contact SAS for rebooking.
If you bought your ticket via a travel agent or a tour operator, please contact them directly.

Refund
You are entitled to a refund of your ticket if your flight was cancelled.

How to request a refund for cancelled flights:
If you bought your ticket via SAS and your ticket number starts with 117, you can apply for a refund online in just a few steps.
If you bought your ticket via a travel agent or a tour operator, please contact them directly.

 

New regulations from U.S. authorities regarding flights to the U.S.

(Published 19OCT17)

If you are travelling to the U.S. it is important that you arrive at your airport well in advance of your departure, as you will need extra time to check-in and for security screening.

This is due to additional regulations from U.S. Transportation Security Administration (TSA) affecting all departures to the U.S. as of October 26th.

All aviation companies in all countries, must adhere to the same regulations. This also affects transfer passengers.

 

Øget grænsekontrol i Københavns Lufthavn

(Updated 02OCT17)

 

De danske myndigheder har på baggrund af EU’s ændring af Schengen-reglerne besluttet, at politiet fra den 7. oktober 2017 skal kontrollere pas hos alle rejsende, der krydser Schengengrænsen*.

De nye regler medfører, at alle rejsende uanset nationalitet, der krydser Schengengrænsen, skal have scannet deres pas ved politiets paskontrol i Københavns Lufthavn. Scanningen har til formål at kontrollere passet i relevante databaser.

Københavns Lufthavne forventer ventetid på op til en time i paskontrollen afhængig af, om du ankommer til eller skal rejse fra lufthavnen. Derfor anbefaler vi vores rejsende, at man ankommer til lufthavnen i god tid, da paskontrollen først sker efter check-in og security.

Bemærk, at de nye regler kun har betydning for rejsende, der krydser Schengengrænsen. Hvis man rejser indenrigs eller til andre Schengenlande skal man ikke have scannet pas.

Vi henviser i øvrigt vores rejsende til politiet og Københavns Lufthavne for mere detaljerede oplysninger om reglerne og vejledninger til at komme igennem paskontrollen tids nok til at nå sit fly. 

*Lande, der er med i Schengen-samarbejdet: Belgien, Danmark, Estland, Finland, Frankrig, Grækenland, Italien, Letland, Litauen, Luxembourg, Malta, Nederlandene, Polen, Portugal, Slovakiet, Slovenien, Spanien, Sverige, Tjekkiet, Tyskland, Ungarn og Østrig. Derudover bruger Island, Liechtenstein, Norge og Schweiz de samme regler.

 

Forøget sikkerhedsprocedurer ved indrejser til USA

(Published 19JUL17)

De Amerikanske sikkerhedsmyndigheder (DHS) øger procedurerne ved indrejse til USA. Det betyder at rejsende fra 105 forskellige lande i verden, vil kunne opleve en ekstra screeningskontrol af dem selv eller deres personlige ejendele. 

De gældende regler for hånd-og indchecket bagage er uændrede.

Den forøgede sikkerhedsprocedure omfatter, men er ikke begrænset til:

  • Passagerscreening
  • Screening af elektronisk udstyr
  • Sikkerhed omkring fly og passagerområder
  • Screening af hunde
  • Etablering af ”Pre-clerance” områder (f.eks. pas og tolddeklaration)

 

For yderligere information:

Fact Sheet: Aviation Enhanced Security Measures for All Commercial Flights to the United States

 


Restrictions of admittance to USA

(Updated 11OCT17)
 

Effective on June 29th 2017 the United States will for a period of 90 days limit entry for below foreign nationals travelling to the USA. Should you have any questions regarding your visa, please contact the US Embassy.

  • Iran
  • Libya
  • Somalia
  • Sudan
  • Syria
  • Yemen 

The new rules will have impact on issuance of new visas for persons from the six countries. At check-in the decision whether to accept a passenger or not with an airline, lies with the US authorities. Full refund is permitted in case of rejection of VISA related to this travel ban.

Effective on October 18th 2017 the United States will limit entry for below foreign nationals travelling to the USA. Should you have any questions regarding your visa, please contact the US Embassy.

  • Iran
  • Libya
  • Somalia
  • Syria
  • Yemen
  • North Korea
  • Chad
  • Venezuela

The rules will have impact on issuance of new visas for persons from the eight countries. At check-in, the decision whether to accept a passenger or not with an airline, lies with the US Authorities.

Full refund is permitted in case of rejection of VISA related to this travel ban.

 

 

Travel to France

All French airports except Charles de Gaulle (CDG) and Orly (ORY) have border controls for Schengen arrivals and departures.

All passengers must present a valid National ID card or valid Passport when arriving or departing from France. Passengers inhibited to present a valid National ID card or valid Passport will be refused entry to France.

 

 

 

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