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Service and feedback

Service & feedback

You probably know most things about flying with us. But here’s some helpful information to make your travel even easier. 

Did something go wrong during your trip?

We're here to help you after your travel is completed. If something went wrong, just let us know using the form below and we'll get back as soon as we can. For questions about SAS EuroBonus, please contact SAS Sales & Service.


Rebooking

  • You can change the time and date of your trip (but not the route) on most trips booked on our website starting from DKK/NOK/SEK 600/EUR 65/USD 71 per person and flight within Europe. If the new fare costs more than the original fare, you’ll also need to pay the difference between the fares.
  • Go to My bookings
  • Search for your booking using your last name and booking reference.
  • Select Change booking and book your new flight
  • Select the flight you'd like to change and the new time or date.
  • Enter your payment details and confirm the change.
  • If you're traveling on SAS, you can change the name on your ticket or transfer your ticket to another traveler up to 1 hour before departure (except for trips that have already started).
  • Changing the name on your ticket costs DKK/NOK/SEK 600/EUR 65/USD 71 per ticket. 
  • Adults cannot travel on child or Youth tickets.
  • You can't change the name on the ticket for a trip that has already started.
  • Please note that on airlines other SAS and Wideroe, different rules may apply. 
  • To change the name on your ticket or transfer the ticket to another traveler, contact SAS Sales & Service


24-hour money back guarantee

At SAS, you can book your trip without thinking twice since you can always change your mind.

  • If you book on our website or through SAS Sales & Service, you enjoy a 24-hour money back guarantee. This means that you can cancel your trip free of charge within 24 hours of booking and get a full refund. Cancel the trip under My trips. Retrieve your reservation and select Cancel booking. The money will be refunded to your account/credit card within 3 to 4 days.

  • If you book your trip less than 24 hours before departure, you can cancel it up to 12 hours before the flight and get a full refund.

  • The 24-hour money back guarantee applies if you cancel your entire trip. If you change your ticket within 24 hours, different rules apply based on the ticket type. 

  • If you change your ticket and then cancel your trip within 24 hours of booking, you’ll get a refund for the price of the ticket, but not for the price of the change. If you change a non-refundable ticket to a refundable ticket and then cancel the trip, only the price difference between the original booking and the new booking will be refunded.

  • If you buy cancellation insurance from Europ Assistance when booking at sas.se and then cancel your trip, Europ Assistance will automatically refund the insured amount within 7 to 10 days.  

  • Tickets for SAS flights not purchased directly from SAS must be canceled and refunded by the vendor.


Cancellations and refunds

For cancellation within 24 hours of booking, please refer to the 24-hour money back guarantee above. 

If you booked your trip on our website or through SAS Sales & Service, you can cancel your booking below. The request will be processed within 7 days. If you're canceling part of a trip, the refund will be carried out when the trip is completed.

 

Within Europe

SAS Go Light


Only taxes and fees are refundable


Domestic/International fees* are non-refundable

SAS Go


Only taxes and fees are refundable


Domestic/International fees* are non-refundable

SAS Plus

 

Fully refundable

 

SAS Plus Saver can be refunded for a fee

Outside Europe

SAS Go


Only taxes and fees are refundable

 

Domestic/International fees* are non-refundable

SAS Plus

 

Fully refundable

 

SAS Plus Saver can be refunded for a fee

SAS Business

 

Fully refundable

 

SAS Business Saver can be refunded for a fee

* US: International surcharge. Japan: Fuel surcharge.

 

  • If you've booked a round trip ticket and only want to fly one way, you can get a partial refund. We will refund the price difference between the original ticket and the price of a one-way ticket at the time of purchase.

  • Tickets for SAS flights not purchased directly from SAS must be canceled and refunded by the vendor.
  • To cancel car rentals, hotel bookings and combined flight and hotel bookings, please contact the 
  • You can cancel award trips up to 24 hours before departure. Just log in and find your booking under My trips. Then select Cancel booking. The trip will be canceled and any refundable taxes will be credited to your account within 3 to 4 business days. Any valid EuroBonus points will be automatically returned to your EuroBonus account. If you booked through SAS Sales & Service, just use the form below. 
Thank you for your inquiry. It has now been sent to our refund department. We will do our best to process your request as quickly as possible. When your ticket has been refunded you will recieve a reciept of your refund by e-mail. If you have further questions about your cancellation/refund please contact SAS Sales and Service.
Unfortunately the form was not sent. Please try again later.

If no, please enter the name of the traveler/travelers that you want to cancel. 

 


Order receipts

We’re always happy to help you manage all aspects of your travel. If you need a receipt, you can order a booking confirmation that will be sent to the email address in your booking. If you’d like receipts for travel booked during a specific period, just use the form below.

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How’s our site?  

We're constantly working to give you the best digital experience possible. So if there’s anything you think we can do better, just tell us and we’ll do everything we can to make it right.

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Contact SAS

Contact us here


Online Dispute Resolution

You can find a list of the relevant authorities that ensure the legal rights of travelers here. The European Commission also provides a platform for Online Dispute Resolution (ODR). If you disagree with a SAS decision, you're welcome to use the Online Dispute Resolution platform.