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Damaged and delayed baggage

If you believe SAS damaged your checked baggage or if your baggage has been delayed, please review this page to see how to report your claim. Though SAS carefully handles and transports your baggage, your checked baggage may show evidence of wear based on normal handling.

 

DAMAGED BAGGAGE

 

If you still are at the airport

 

IF YOU HAVE ALREADY LEFT THE AIRPORT

 

If your baggage needs to be repaired or exchanged for a new bag

 

Max liability

Delayed baggage

 

What to do when your baggage is delayed with SAS

Trace your baggage

 

WHEN YOUR BAGGAGE HAS BEEN LOCATED

 

Reimbursement while your baggage is delayed

 

Burden of proof