If you notice that your baggage was damaged during a flight, bring it to SAS Baggage Service immediately after arrival. All damages will need to be reviewed and evaluated by the baggage service office personnel.
When you have reported the damaged baggage, the airport representative will give you a Property Irregularity Report (PIR).This is a unique file reference, connected to your baggage, and you must be sure that you receive a copy of the Property Irregularity Report.
Damaged and delayed baggage
If you believe SAS damaged your checked baggage or if your baggage has been delayed, please review this page to see how to report your claim. Though SAS carefully handles and transports your baggage, your checked baggage may show evidence of wear based on normal handling.
If you still are at the airport
IF YOU HAVE ALREADY LEFT THE AIRPORT
If your baggage needs to be repaired or exchanged for a new bag
What to do when your baggage is delayed with SAS
Trace your baggage
WHEN YOUR BAGGAGE HAS BEEN LOCATED
Reimbursement while your baggage is delayed