COUNTRY

LANGUAGE

MY AIRPORT

    Travel info

    At the airport

    Be well prepared as you approach the world. You'll find essential information here on what goes on when you are at the airport and the best way to find your way there.

     


    SAS Lounges

    Your travel experience begins in our lounges. Feel free to stop by, relax, get connected and make use of your time at the airport doing exactly what you want and need to do. You can you use your time any way you like: you can catch up on work, rest or enjoy excellent food and beverages. Depending on where you are, you will find our concept SAS Gold Lounge, SAS Lounge, SAS Lounge domestic, SAS City Lounge (Stockholm) or SAS Café Lounge.

     

    NEW SAS CITY LOUNGE IN STOCKHOLM

    We’ve opened a new SAS City Lounge at Stockholm’s Central Station. With its inspiring design and open spaces, it’s a relaxing oasis in the heart of the city with working areas, private meeting spaces and comfy sofas. It also offers free WiFi, coffee, tea and a concierge service.
    The new lounge is open to SAS EuroBonus Gold and Diamond members and a guest 24 hours before or after a flight on SAS and at all other times for a fee. The SAS City Lounge at Central Station is open on weekdays from 9:00 to 17:00.
    Diamond members are also welcome to visit SAS City Lounge at Birger Jarlsgatan 18. 

    Check out our various types of lounges

    SAS Gold Lounge

    SAS Gold Lounge:

    • Buffet including entrée in the afternoon and beverage bar
    • Free WiFi
    • Newspapers and magazines
    • Free use of desktop computers and printers 
    • Guest office*
    • Phone room*
    • Travel Service
    • Relax area
    • Showers**


    * Available in Stockholm and Oslo.
    ** Available in Stockholm and Copenhagen.

    Discover SAS Gold Lounge and SAS Lounge – take a tour

    SAS Lounge

    SAS Lounge:

    • Buffet and beverage bar
    • Free WiFi
    • Newspapers and magazines
    • Free use of desktop computers and printers
    • Phone room*
    • Travel Service**
    • Kids room*


    * Available in Stockholm, Oslo and Gothenburg
    ** Available in Stockholm, Oslo and Copenhagen.
     

    Discover SAS Lounge and SAS Gold Lounge – take a tour

    SAS Lounge domestic

    SAS Lounge Domestic:

    • Simpler service of snacks, food and beverages
    • Free WiFi
    • Newspapers and magazines
    • Free use of desktop computers and printers
    • Phone room*


    * Available in Stockholm.

    SAS Café Lounge

    SAS Café Lounge:

    • Serving of coffee, tea, juice, rolls, cookies and fruit 
    • Free WiFi
    SAS Lounge Stockholm Central Station
    SAS Lounge Stureplan

    SAS City Lounge:

    New places to meet. Visit an oasis in the hub of the big city. In SAS City Lounge at Birger Jarlsgatan 18 and Stockholm Central Station in the heart of Stockholm, we welcome you to a place for meetings, undisturbed work and reflection. You'll find:

    • Open work areas
    • Separate meeting rooms
    • Comfortable sofas
    • WiFi
    • Coffee and tea
    • Reception service

     

    Locations

    Stureplan, Birger Jarlsgatan 18. Open for Diamond members.
    Stockholm Grand Central Station. Open for Diamond and Gold members.


    We welcome you whenever you need a break, but if you arrive 24 hours before or after your SAS flight, we will waive the entrance fee for you and a guest.
     

    SAS City Lounge is operated in cooperation with No 18 Office & Lounge.


    Opening hours SAS Lounges

    • SAS City Lounges are open Monday-Friday 09-17.

    • Opening hours may vary since they follow our timetables for summer, winter and holidays like Easter, Christmas and New Year.

    • Our lounges open about 60 minutes before the first SAS departure and close about 30 minutes before the final scheduled SAS departure. Opening hours may vary depending on local contracts.

    Service in our lounges

    • Work: Our lounges offer space to let you work effectively on your own computer or a loaner desktop computer. Often with guest offices, printers and telephone booths for undisturbed conversation and always-free WiFi. Copenhagen also features a conference room for booking with a capacity of 14 people.

    • Relax: Pass the time with an inspiring magazine, read the paper in the SAS App or watch your favorite TV series. At some SAS lounges, you can even freshen up with a shower. And if you’re traveling with your family, younger travelers will love our Kids’ Room at select destinations.

    • Food and beverages: Enjoy a sumptuous buffet, fresh salads and excellent wines. SAS Lounges and the SAS Gold Lounge also offer heartier meals and a wide range of beverages. SAS Domestic Lounges and SAS Café Lounges offer simpler fare.

       

    NEW: DIGITAL NEWSPAPERS & MAGAZINES IN SAS LOUNGES!

    Now when you visit SAS Lounges you can download a wide selection of newspapers, magazines, books and more in the SAS App. Digital publications are also available from 22 hours before departure on SAS flights.

    From 1 March, all of the newspapers you enjoy with SAS will be digital. This is just another way we’re digitalizing the customer experience – and operating more sustainably. 

     

    Travel class Destination SAS Lounges outbound flight SAS Lounges inbound flight Star Alliance lounges
    SAS Plus Scandinavia and Europe ✓ Yes   ✓ Yes
    SAS Plus Asia and US ✓ Yes ✓ Yes*  
    SAS Business Asia and US ✓ Yes ✓ Yes* ✓ Yes
    Airline Card Destination SAS Lounges (outbound flight) SAS Lounges (inbound flight) Star Alliance lounges
    SAS/airlines within Star Alliance EuroBonus Diamond Scandinavia 
    and Europe
    ✓ Yes ✓ Yes**** ✓ Yes
    SAS/airlines within Star Alliance EuroBonus Gold Scandinavia
    and Europe
    ✓ Yes   ✓ Yes
    SAS/airlines within Star Alliance EuroBonus Gold and Diamond Asia and US ✓ Yes ✓ Yes* ✓ Yes
    SAS or Wideroe EuroBonus Silver Scandinavia, Europe, Asia and US
    ✓ Yes**    
    SAS partner company*** EuroBonus Gold and Diamond Scandinavia, Europe, Asia and US ✓ Yes****    

    * Only access to SAS Lounges if arriving from a SAS-operated long haul flight (except New York). 
    ** Valid in summer (Jul. 8–Aug. 20) and at Christmas (Dec. 17–Jan. 8).
    *** Applies for airBaltic (BT), NextJet (2N) and Icelandair (FI) when you have booked your trip with SAS.
    **** Valid in Stockholm, Oslo and Copenhagen. 

    • Bring a guest: If you have a EuroBonus Gold or Diamond card and are traveling with SAS, Wideroe or other airline in Star Alliance, you may bring one (1) guest to a lounge operated by SAS, Star Alliance or a SAS partner. This applies when your guest is also traveling with SAS or Star Alliance.

    • Bring your family: If you have a EuroBonus Gold or Diamond card, you may bring your family (spouse/partner and your own children – a maximum of four family members) to SAS Lounges if your family members are also traveling with SAS or Star Alliance.

      Note! You can access SAS lounges upon arrival with SAS and SAS code-share flights.


    Trips with other airlines who offer free lounge access

    Airline (which is flying) Travel class SAS Lounges (outbound flight)
    Airlines within Star Alliance Business and First Class ✓ Yes
    Wideroe Business ✓ Yes
    airBaltic (BT) Business ✓ Yes*
    Icelandair (FI) Business ✓ Yes*

    * Valid in Stockholm, Oslo, Copenhagen and Helsinki.


    Cards from other companies which offer free lounge access

    Airline (departure) Card SAS Lounges (outbound flight)
    SAS/airlines within Star Alliance Star Alliance Gold ✓ Yes
    airBaltic (BT) PIN VIP ✓ Yes
    Icelandair Saga Gold ✓ Yes
    * Valid in Stockholm, Oslo and Copenhagen. 


    Lounge offer in SAS Go

    If you travel in SAS Go or with Wideroe, you can enjoy our lounges at select airports from DKK 189/NOK 199/SEK 219/EUR 24/USD 32. That includes food, beverages and WiFi. If you are a EuroBonus member you can pay with your points.

    Our lounge visits feature an inviting buffet, fresh-baked bread, wine, beer, soft drinks, water and coffee. Naturally, there’s also free WiFi, newspapers and magazines, and a wide range of TV channels. You can bring children under age 2 into the lounge free of charge. 

    If you are booking your lounge visit when you check in online

    • You pay only DKK 189/NOK 199/SEK 219/EUR 24/USD 32 per person online. 
    • You get lounge access the same day you will be traveling in SAS Go or with Wideroe.  
    • The offer is valid in all SAS Lounges.
       

    If you are booking a lounge visit at the airport

    • You book and pay at a SAS Self Service kiosk or directly at our lounge reception desk (available in Stockholm, Oslo, Gothenburg, Helsinki and Copenhagen).
    • You pay only DKK 230/NOK 250/SEK 279/EUR 30 at SAS Self Service kiosk (by card only). New York/Chicago USD 46.
    • You get lounge access on the same day you will be traveling internationally in SAS Go or with Wideroe
    • The offer is available at the following destinations:
      • Stockholm – Arlanda terminal 5
      • Gothenburg
      • Copenhagen
      • Oslo
      • Helsinki 


    If you are a EuroBonus member

    • You pay only 2,800 points if you book your visit when you check in online.
    • If you book and pay at the lounge reception desk, the price is 3,000 points (available in Stockholm, Oslo and Copenhagen).
    • You get lounge access on the same day you will be traveling in SAS Go or with Wideroe.
    • The offer is available at the following destinations:
      • Stockholm – Arlanda terminal 5 
      • Gothenburg 
      • Malmo
      • Copenhagen
      • Oslo
      • Trondheim
      • Tromso
      • Alesund
      • Helsinki
      • Paris
      • New York
      • Chicago
      • Alesund 
         

    Keep in mind that the lounge offer is valid subject to availability and when traffic situations allow. 

    * terms-conditions-paid-lounge-access-en.pdf
    See conditions for the lounge offer

    LOUNGES 2017

    SAS is ongoing strengthening our offer in the air as well as on ground, where we are investing in SAS Lounges and SAS Fast track at our main airports and our destinations with the largest number of travelers. SAS is investing in digital solutions, new upgraded cabins, new aircraft, high-speed WiFi on all aircraft and have recently launched news in food & beverage onboard. On ground, to be able to continue and invest, expand and improve SAS Lounges and Fast Track offer, SAS will end our collaboration with some of our contracted lounges operated by third-parties. The result will be a continued improvement of SAS own offer where it benefits most of our Plus/Business travelers, members and 29 million yearly passengers. To mention a few examples SAS will invest in new and bigger domestic lounges at Arlanda and Oslo Gardemoen as well as upgrading our international SAS Lounges in New York, Paris and Chicago.

    SAS and Star Alliance offer lounge access to over 1 000 lounges worldwide.

     

    Lounge within Star Alliance and at our partner airlines

    Look for a Star Alliance lounge at your destination

    Hold a conference in our Copenhagen lounge

    Go ahead and hold your meeting in our facilities in Copenhagen.
    Our conference room holds 14 people and has all the equipment you need.
    Book a SAS Conference Room


    Fast Track

    Take the fastest route through security with Fast Track and enjoy more time for shopping or relaxing in our lounges.

    • Fast Track is a separate line for faster passage through security.

    • As in standard security controls, you still must produce a valid boarding pass. If you are traveling on short trips within or from Scandinavia, you do not need a special boarding pass on flights operated by SAS.

    Fast Track is open if you are:

    • Traveling in SAS Business or SAS Plus*.

    • EuroBonus Gold or Diamond member and traveling with SAS, Wideroe or another Star Alliance company (applies regardless of ticket type).

    • Traveling in SAS Business with one of our partners with a flight number starting with SK.

    • A EuroBonus Silver member and traveling in summer (Jul. 8 – Aug. 20) or at Christmas (Dec. 17 – Jan. 8).


    * If you are flying in SAS Plus to the US, you can use Fast Track in Scandinavia, in Chicago and San Francisco.
     

    • Bring a guest: If you are a EuroBonus Gold or Diamond member, you may bring one guest or your close relatives through Fast Track (Stockholm, Gothenburg, Oslo and Copenhagen). Applies when you are all traveling on the same flight with SAS, Wideroe or another Star Alliance airline.

    • Domestic travel in Norway: If you are traveling in SAS Plus or are a EuroBonus Gold or Diamond member, you have access to Fast Track.

    • Fast Track at Arlanda domestic: If you are traveling in SAS Plus or are a EuroBonus Gold or Diamond member, you get the fastest route to the gate. 


    Security control

    Before you are ready for the world, you need to pass through airport security. To make things go smoothly, you only need to think about having your Check-in documents ready. Choose from these options:

    • Slide your card: When you pass through security in Scandinavia and your ticket is registered on a card, you can use the card reader found at the security checkpoint. The staff will then be able to see your booking through the card reader. 

    • Show your printed boarding pass.

    • Show your mobile boarding pass

    Transfer

    Start your trip feeling at ease – and don't lose that feeling. Information on transfers to the airport and at the airport.

    Transfers to the airport

    Get to the airports in Scandinavia the way best suited for you. Here is a list of the partners SAS can offer for your trip to these airports.

    PLEASE NOTE: When you book a bus, you sign an agreement directly with our partner.

    • Airport buses: smart, convenient bus transport to and from all the major airports in Sweden – offering frequent departures, affordable prices and good service. If you are a EuroBonus member you earn points when you buy your ticket online. See departure times and buy a ticket

    • SAS airport buses: Take the bus to the airport in several Norwegian towns. Convenient, easy and affordable. See departure times and buy a ticket

    • Cabforce: Pre-order taxis, large family cars and minibuses for safe, reliable trips. Book a taxi, family car or minibus

    • Swebus: Using Swebus airport transfers, you take a direct bus to and from Arlanda at the best price and enjoy free WiFi and power outlets at your seat. The trip from Stockholm Cityterminalen to Arlanda takes only 35 minutes. You can also travel with Swebus to Arlanda from Uppsala, Västerås and Örebro. If you're traveling from another town, you can connect to an airport transfer from the entire Swebus network. Book your ticket

    • Flygtaxi: Flygtaxi takes you to and from the airport quickly and conveniently and always at a flat rate. You'll find Flygtaxi at all 40 of Sweden's airports and at more than 200 train stations. Book Flygtaxi

    Airport transfers

    Make sure you have plenty of time when changing flights. Because you never know when you might make an extra visit to the shopping area, grab a bite to eat or visit SAS Lounges.

    Stockholm

    From/to Domestic Schengen area Countries outside the Schengen area Long haul
    Domestic 20 min. 35 min. 40 min. 45 min.
    Schengen area 40 min. 35 min. 40 min. 40 min.
    Countries outside the Schengen area 45 min. 40 min. 40 min. 40 min.
    Long haul 50 min. 40 min. 40 min. 40 min.

    Copenhagen

    From/to Domestic Schengen area Other EU countries Countries outside the Schengen area Long haul
    Domestic 30 min. 40 min. 40 min. 40 min. 45 min.
    Schengen area 40 min. 30 min. 35 min. 40 min. 45 min.
    Other EU countries 40 min. 35 min. 35 min. 40 min. 45 min.
    Countries outside the Schengen area 40 min. 40 min. 40 min. 40 min. 45 min.
    Long haul 45 min. 45 min. 45 min. 45 min. 45 min.

    Oslo

    From/to Domestic Schengen area Countries outside the Schengen area Long haul
    Domestic 30 min. 35 min. 35 min. 60 min.
    Schengen area 45 min. 30 min. 30 min. 35 min.
    Countries outside the Schengen area 45 min. 30 min. 30 min. 35 min.
    Long haul 60 min. 40 min. 40 min. -
    • Now you only need 30 minutes instead of 40, as before, to change planes in Copenhagen. Applies when you travel to/from Schengen destinations (except Aarhus and Aalborg).

    • New information screens at all arrivals areas let you know from where and when your next flight is departing.

    Connecting Norway pilot project for easier transfers in Oslo (Gardemoen):

    • The service improves your experience if you're traveling from Stockholm or Munich to Oslo and will be continuing domestically with SAS or Wideroe.
      • You don't need to pick up your baggage and re-check it – it is checked through to your final destination. You also skip another security check, speeding up your passage.
      • You walk directly from your flight to a new customs area in the international departures hall and pass through customs. From there you head directly to the domestic departures hall.
         
    • If you only have carry-on and you have a through ticket with SAS or Wideroe to a domestic destination, you can also benefit from Connecting Norway:
      • You avoid having to walk down and out through the arrivals hall, through customs and to a new security check before going to the domestic hall. This applies to all international arrivals in Oslo with SAS except for flights from Salzburg, Split, Pula, Alanya, Dubrovnik and Faro.
      • If you have checked in your baggage, you have to go down and pick up your baggage and take it yourself through the customs declaration area in the arrivals hall.

    • If you are carrying firearms or animals, you can really benefit by using Connecting Norway.
       

    Read more about Connecting Norway on Avinor's website


    Delayed or canceled flights

    We know that your time is valuable and we do our utmost to ensure that you arrive on time. Nevertheless, if your flight is delayed, we will do our best to assist you.

    • For delays of 2 hours or more, we will compensate you for any extra costs you incur during that period, such as food and beverages. For other costs, we recommend that you contact your insurance company for possible compensation.

    • If your flight is canceled, we will rebook you to your final destination and compensate you for the extra costs you incurred due to the wait, such as offering meals and in some cases hotel accommodation. For other costs, we recommend that you contact your insurance company for possible compensation.

    • If you decide to end your trip as a result of a canceled flight, you are entitled to a refund of the cost of your unused flight ticket. If you booked your ticket through a travel agency, contact them regarding a refund. If you booked your ticket through SAS, please contact the SAS Sales and Service or fill out the form below.

     

    Cancellations and refunds for delayed/canceled flights

    Note that this only applies to refunds – for other questions please contact SAS Sales and Service.

    Thank you! Your query has been sent to our refunds department. We will do our utmost to process your request within 5 business days. When your ticket has been refunded, you will receive a refund receipt by email. If you have questions regarding your cancellation/refund, you can contact our Customer Contact Center by phone at +45 70 10 20 00.
    Unfortunately the form was not sent. Please try again later.


    If no, enter the name of the traveler/travelers that are to be canceled.


    Ticket number on travel extras

    • SAS complies with EU regulations governing delayed and canceled flights.
    * national-enforcement-en.pdf
    More information on EU regulation (EC) 261/2004


    Flight refund

    At SAS, you can book your trip without thinking twice since you can always change your mind.

    • If you book at SAS website or through the SAS Sales and Service, you enjoy a 24-hour money back guarantee. This means that you can cancel your trip free of charge within 24 hours of booking and get a full refund. If you book your trip less than 24 hours before departure, you can cancel it up to 12 hours before the flight and get a full refund.

    • The 24-hour money back guarantee applies if you cancel your entire trip. If you change your ticket within 24 hours, different rules apply based on the ticket type. 

    • If you change your ticket and then cancel your trip within 24 hours of booking, you’ll get a refund for the price of the ticket, but not for the price of the change. 

    • If you buy cancellation insurance from Europ Assistance when booking at sas.se and then cancel your trip, Europ Assistance will automatically refund the insured amount within 7 to 10 days.  
    • Tickets in SAS Business and SAS Plus booked at SAS webiste are normally refundable. In SAS Go, only taxes are refundable.

    • Certain exceptions may apply for selected destinations.

    Scandinavian Airlines System (SAS) strongly recommends that you allow yourself ample time (minimum 90 minutes) between scheduled flight arrival and the last daily departure of relevant public transport from the airport.

    Flight delays may occur, and flight delays are often due to circumstances which are force majeure for the airline.  In cases of force majeure the airline is not liable for any additional costs you might be faced with due to delayed incoming flight.  It is therefore sensible  planning to allow yourself ample time between scheduled flight arrival and any further ground transportation.

    If SAS, however, should be found liable for the delayed arrival to your destination airport (= the delay is not due to force majeure), you must have allowed yourself minimum 90 minutes between scheduled flight arrival and the last daily departure of relevant public transport from the airport before SAS will consider eventual compensation for lost ground connection (such compensation always  limited to your actual and documented costs due to night closed public transport).

    • Cancel your trip here up to 48 hours before departure or contact the SAS Sales and Service.

    • You can also cancel your trip under My trips. Just enter your name and booking reference and the refund will be credited to your credit card.        

    • If you cancel other parts of your trip that you’ve booked through SAS, for example hotels, rental cars, combined flights and hotels, the rules and regulations of the partner(s) apply.

    • If you have a refundable round trip ticket, you can get a partial refund if you, for example, cancel the return ticket only. In this case, you’ll get a refund for the amount that corresponds to the original price of the round trip ticket minus the price of a one-way ticket at the time of booking. 

    • If you’ve booked a non-refundable ticket, for example in SAS Go, and rebook your trip in a refundable class, for example SAS Business, you’ll only get a refund for the portion of the ticket that is refundable if you cancel your trip. This corresponds to the difference between the price and other charges of the original and new tickets.


    SAS Service Points

    If you travel often, you feel at home at airports throughout the world. If you have any questions, feel free to ask our staff at the SAS Service Point – our meeting place at the airport.

    • If your child is traveling alone or if you need assistance when traveling, start your trip at SAS Service Point and we'll help you with Check-in and guide you through the airport.

    • You can select your seat and print out baggage tags at SAS Self Service kiosks and in that case you don't need to visit an SAS Service Point.

    • You will find SAS Service Points in Malmo, Bergen, Oslo, Gothenburg and Ostersund – and soon in more airports.

    Parking

    It should be convenient to take your car to the airport. You'll find information and booking options if you plan to park at the airports in Stockholm, Gothenburg, Malmo or Copenhagen.

    We use cookies to make your experience with us as enjoyable as possible. By using this page, you agree to our cookie policy