COUNTRY

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MY AIRPORT

    At the airport

    At the airport

    Be well prepared as you approach the world. You'll find essential information here on what goes on when you are at the airport and the best way to find your way there.

    SAS Lounges

    Your travel experience begins in our lounges. Feel free to stop by, relax, get connected and make use of your time at the airport doing exactly what you want and need to do. You can you use your time any way you like: you can catch up on work, rest or enjoy excellent food and beverages. Depending on where you are, you will find our concepts SAS Gold Lounge, SAS Lounge, SAS Domestic Lounge, SAS City Lounge (Stockholm) or SAS Café Lounge.

     

    NEW SAS CITY LOUNGE IN STOCKHOLM

    We’ve opened another City Lounge at Stockholm’s Central Station. With its inspiring design and open spaces, it’s a relaxing oasis in the heart of the city with working areas, private meeting spaces and comfy sofas. It also offers free WiFi, coffee, tea and a concierge service. The new lounge is open to SAS EuroBonus Gold and Diamond members and a guest 24 hours before or after a flight on SAS and at all other times for a fee. The SAS City Lounge at Central Station is open on weekdays from 9:00 to 17:00.

    SAS already offers City Lounge Stureplan, Birger Jarlsgatan 18, open 09-17, open to EuroBonus Dimond members.

    Check out our various types of lounge concepts

    sas gold lounge

    SAS Gold Lounge:

    • Buffet including hot food in the afternoon and beverage bar
    • Free WiFi
    • Magazines and digital newspapers
    • Free use of desktop computers and printers 
    • Guest office*
    • Phone room*
    • Travel Service
    • Relax area
    • Rest cabins***
    • Showers**


    * Available in Stockholm and Oslo.
    ** Available in Stockholm and Copenhagen.
    ***Available in Copenhagen

    Discover SAS Gold Lounge and SAS Lounge – take a tour

    locations

    Copenhagen, Oslo and Stockholm

    sas lounge

    SAS Lounge:

    • Buffet and beverage bar
    • Free WiFi
    • Magazines and digital newspapers
    • Free use of desktop computers and printers
    • Phone room*
    • Travel Service**
    • Kids room*


    * Available in Stockholm, Oslo and Gothenburg
    ** Available in Stockholm, Oslo and Copenhagen.
     

    Discover SAS Lounge and SAS Gold Lounge – take a tour

    locations

    Chicago, Copenhagen, Gothenburg, Helsinki, New York, Oslo, Paris and Stockholm

    SAS Domestic Lounge:

    • Simpler service of snacks, food and beverages
    • Free WiFi
    • Magazines and digital newspapers
    • Free use of desktop computers and printers
    • Phone room*


    * Available in Stockholm.

    locations

    Oslo and Stockholm

    SAS Café Lounge:

    • Serving of coffee, tea, juice, rolls, cookies and fruit 
    • Free WiFi

    locations

    Luleå, Malmö, Tromsö, Trondheim and Ålesund

    SAS Lounge Stockholm Central Station
    SAS Lounge Stureplan

    SAS City Lounge:

    New places to meet. Visit one of our oases in the hub of the big city. In SAS City Lounge at Birger Jarlsgatan 18 and at Grand Central Station in the heart of Stockholm, we welcome you to a place for meetings, undisturbed work and reflection. You'll find:

    • Open work areas
    • Separate meeting rooms
    • Comfortable sofas
    • WiFi
    • Coffee and tea
    • Reception service

    LOCATIONS

    Stureplan, Birger Jarlsgatan 18. Open for Diamond members.

    Stockholm Grand Central Station. Open for Diamond and Gold members.

    We welcome you whenever you need a break, but if you arrive 24 hours before or after your SAS flight, we will waive the entrance fee for you and a guest.

    SAS City Lounge is operated in cooperation with No 18 Office Lounge.




    Opening hours SAS Lounges

    • Our lounges open about 60 minutes before the first SAS departure and close about 30 minutes before the final scheduled SAS departure. Opening hours may vary depending on local contracts.

    • SAS City Lounges are open Monday-Friday 09-17.

    • Opening hours may vary since they follow our timetables for summer, winter and holidays like Easter, Christmas and New Year.

    Travel class Destination SAS Lounges outbound flight SAS Lounges inbound flight Star Alliance lounges
    SAS Plus Scandinavia and Europe ✓ Yes   ✓ Yes
    SAS Plus Asia and US ✓ Yes ✓ Yes*  
    SAS Business Asia and US ✓ Yes ✓ Yes* ✓ Yes
    Airline Card Destination SAS Lounges (outbound flight) SAS Lounges (inbound flight) Star Alliance lounges
    SAS/airlines within Star Alliance EuroBonus Diamond Scandinavia 
    and Europe
    ✓ Yes ✓ Yes**** ✓ Yes
    SAS/airlines within Star Alliance EuroBonus Gold Scandinavia
    and Europe
    ✓ Yes   ✓ Yes
    SAS/airlines within Star Alliance EuroBonus Gold and Diamond Asia and US ✓ Yes ✓ Yes* ✓ Yes
    SAS EuroBonus Silver Scandinavia, Europe, Asia and US
    ✓ Yes**    
    SAS partner company*** EuroBonus Gold and Diamond Scandinavia, Europe, Asia and US ✓ Yes****    

    * Only access to SAS Lounges if arriving from a SAS-operated long haul flight (except in New York). 
    ** Valid in summer (Jul. 8–Aug. 20) and at Christmas (Dec. 17–Jan. 8).
    *** Applies for NextJet (2N) and Icelandair (FI) when you have booked your trip with SAS.
    **** Valid in Stockholm, Oslo and Copenhagen. 

    • Bring a guest: If you have a EuroBonus Gold or Diamond card and are traveling with SAS or other airline in Star Alliance, you may bring one (1) guest to a lounge operated by SAS, Star Alliance or a SAS partner. This applies when your guest is also traveling with SAS or Star Alliance.

    • Bring your family: If you have a EuroBonus Gold or Diamond card, you may bring your family (spouse/partner/parents and your own children – a maximum of four family members) to SAS Lounges when your family members are also traveling with SAS or Star Alliance.

    • Charter passengers have access to the Lounge if the travel agency has a lounge agreement with SAS. Contact your travel agency for more information.

     


    Trips with other airlines who offer free lounge access

    Airline (which is flying) Travel class SAS Lounges (outbound flight)
    Airlines within Star Alliance Business and First Class ✓ Yes
    Wideroe Business ✓ Yes
    Icelandair (FI) Business ✓ Yes*

    * Valid in Stockholm, Oslo, Copenhagen and Helsinki.


    Cards from other companies which offer free lounge access

    Airline (departure) Card SAS Lounges (outbound flight)
    SAS/airlines within Star Alliance Star Alliance Gold ✓ Yes
    Icelandair Saga Gold ✓ Yes
    * Valid in Stockholm, Oslo and Copenhagen. 


    Service in our lounges

    • Work: Our lounges offer space to let you work effectively on your own computer or a loaner desktop computer. Often with guest offices, printers and telephone booths for undisturbed conversation and always-free WiFi. Copenhagen also features a conference room for booking with a capacity of 14 people.

    • Relax: Pass the time with an inspiring magazine, read the paper in the SAS App or watch your favorite TV series. At some SAS lounges, you can even freshen up with a shower. And if you’re traveling with your family, younger travelers will love our Kids’ Room at select destinations.

    • Food and beverages: Enjoy a delicious buffet, fresh salads and excellent wines. SAS Lounge and SAS Gold Lounge also offer meals and a wide range of beverages. SAS Domestic Lounge offers a snack buffet and SAS Café Lounge offers a coffee bar.

       

    NEW: DIGITAL NEWSPAPERS & MAGAZINES IN SAS LOUNGES!

    Now when you visit SAS Lounges you can download a wide selection of newspapers, magazines, books and more in the SAS App. Digital publications are also available from 22 hours before departure on SAS flights.

    From 1 March, all of the newspapers you enjoy with SAS will be digital. This is just another way we’re digitalizing the customer experience – and operating more sustainably.

    Hold a conference in our Copenhagen lounge

    Go ahead and hold your meeting in our facilities in Copenhagen. Our conference room holds 14 people and has all the equipment you need.  DKK 1200/ NOK 1400/ SEK 1500/ EUR 160 for the first 2 hours - following hours
    DKK 600/ NOK 700/ SEK 750/ EUR 80.
    Book a SAS Conference Room


    Lounge offer in SAS Go

    If you travel in SAS Go you can enjoy our lounges at select airports from DKK 189/NOK 199/SEK 219/EUR 24/USD 32. That includes food, beverages and WiFi. If you are a EuroBonus member you can pay with your points.

    Our lounge visits feature an inviting buffet, fresh-baked bread, wine, beer, soft drinks, water and coffee. Naturally, there’s also free WiFi, newspapers and magazines, and a wide range of TV channels. You can bring children under age 2 into the lounge free of charge. 

    If you are booking your lounge visit when you check in online

    • You pay only DKK 189/NOK 199/SEK 219/EUR 24/USD 32 per person online and save up to 30%. 
    • You get lounge access the same day you will be traveling in SAS Go  
    • The offer is valid in all SAS Lounges.
       

    If you are booking a lounge visit at the airport

    • You book and pay at a SAS Self Service kiosk or directly at our lounge reception desk* (available in Stockholm, Oslo, Gothenburg, Helsinki and Copenhagen).
    • You pay only DKK 230/NOK 250/SEK 279/EUR 30 at SAS Self Service kiosk (by card only). New York/Chicago USD 46. In international lounges at Arlanda, Gardermoen and Kastrup, the price is discounted to 210 DKK/229 NOK/249 SEK between 11:00-15:00.
    • You get lounge access on the same day you will be traveling internationally in SAS Go
    • The offer is available at the following destinations:
      • Stockholm – Arlanda terminal 5
      • Gothenburg
      • Copenhagen
      • Oslo
      • Helsinki
      • SAS Café Lounges

    *Reception desks are not available in domestic lounges at Arlanda, Kastrup and Gardermoen, or in café lounges

    If you are a EuroBonus member

    • You pay only 2,800 points if you book your visit when you check in online.
    • If you book and pay at the lounge reception desk, the price is 3,000 points (available in Stockholm, Oslo and Copenhagen).
    • You get lounge access on the same day you will be traveling in SAS Go or with Wideroe.
    • The offer is available at the following destinations:
      • Stockholm – Arlanda terminal 5 
      • Gothenburg 
      • Malmo
      • Copenhagen
      • Oslo
      • Trondheim
      • Tromso
      • Alesund
      • Helsinki
      • Paris
      • New York
      • Chicago
      • Alesund 
         

    Keep in mind that the lounge offer is valid subject to availability and when traffic situations allow. 

    * terms-conditions-paid-lounge-access-en.pdf
    See conditions for the lounge offer



    LOUNGES 2017

    SAS is ongoing strengthening our offer in the air as well as on ground, where we are investing in SAS Lounges and SAS Fast track at our main airports and our destinations with the largest number of travelers. SAS is investing in digital solutions, new upgraded cabins, new aircraft, high-speed WiFi on all aircraft and have recently launched news in food & beverage onboard. On ground, to be able to continue and invest, expand and improve SAS Lounges and Fast Track offer, SAS will end our collaboration with some of our contracted lounges operated by third-parties. The result will be a continued improvement of SAS own offer where it benefits most of our Plus/Business travelers, members and 29 million yearly passengers. To mention a few examples SAS will invest in new and bigger domestic lounges at Arlanda and Oslo Gardemoen as well as upgrading our international SAS Lounges in New York, Paris and Chicago.

    SAS and Star Alliance offer lounge access to over 1 000 lounges worldwide.

     

    Lounge within Star Alliance and at our partner airlines

    Look for a Star Alliance lounge at your destination


    Fast Track

    Take the fastest route through security with Fast Track and enjoy more time for shopping or relaxing in our lounges.

    • Fast Track is a separate line for faster passage through security.

    • As in standard security controls, you still must produce a valid boarding pass.

    Fast Track is open if you are:

    • Traveling in SAS Business or SAS Plus  in Chicago and San Francisco and at Scandinavian and European airports.

    • EuroBonus Gold or Diamond member and traveling with SAS or another Star Alliance company (applies regardless of ticket type).

    • Traveling in SAS Business with one of our partners with a flight number starting with SK.

    • A EuroBonus Silver member and traveling in summer (Jul. 8 – Aug. 20) or at Christmas (Dec. 17 – Jan. 8).

    • Bring a guest: If you are a EuroBonus Gold or Diamond member, you may bring one guest or your close relatives through Fast Track (Stockholm, Gothenburg, Oslo and Copenhagen). Applies when you are all traveling on the same flight with SAS.

    Star Alliance offer Star Gold Track Security and Immigration and a numer of airports around the world where you as EuroBonus Gould- or Diamond member is welcome when traveling on a Star Alliance carrier.
    You find Star Gold Track Security and Immigration here


    Security control

    Before you are ready for the world, you need to pass through airport security. To make things go smoothly, you only need to think about having your Check-in documents ready. Choose from these options:

    • Slide your card: When you pass through security in Scandinavia and your ticket is registered on a card, you can use the card reader found at the security checkpoint. The staff will then be able to see your booking through the card reader. 

    • Show your printed boarding pass.

    • Show your mobile boarding pass

    Transfer

    Start your trip feeling at ease – and don't lose that feeling. Information on transfers to the airport and at the airport.

    Transfers to the airport

    Get to the airports in Scandinavia the way best suited for you. Here is a list of the partners SAS can offer for your trip to these airports.

    PLEASE NOTE: When you book a bus, you sign an agreement directly with our partner.

    • Flygbussarna Airport Coaches: smart, convenient bus transport to and from all the major airports in Sweden – offering frequent departures, affordable prices and good service. If you are a EuroBonus member you earn points when you buy your ticket online. See departure times and buy a ticket

    • SAS airport buses: Take the bus to the airport in several Norwegian towns. Convenient, easy and affordable. See departure times and buy a ticket

    • Cabforce: Pre-order taxis, large family cars and minibuses for safe, reliable trips. Book a taxi, family car or minibus

    • Swebus: Using Swebus airport transfers, you take a direct bus to and from Arlanda at the best price and enjoy free WiFi and power outlets at your seat. The trip from Stockholm Cityterminalen to Arlanda takes only 35 minutes. You can also travel with Swebus to Arlanda from Uppsala, Västerås and Örebro. If you're traveling from another town, you can connect to an airport transfer from the entire Swebus network. Book your ticket

    • Flygtaxi: Flygtaxi takes you to and from the airport quickly and conveniently and always at a flat rate. You'll find Flygtaxi at all 40 of Sweden's airports and at more than 200 train stations. Book Flygtaxi

    Airport transfers

    Make sure you have plenty of time when changing flights. Because you never know when you might make an extra visit to the shopping area, grab a bite to eat or visit SAS Lounges.

    Stockholm

    From/to Domestic Schengen area Countries outside the Schengen area Long haul
    Domestic 20 min. 35 min. 40 min. 45 min.
    Schengen area 40 min. 35 min. 40 min. 40 min.
    Countries outside the Schengen area 45 min. 40 min. 40 min. 40 min.
    Long haul 50 min. 40 min. 40 min. 40 min.

    Copenhagen

    From/to Domestic Schengen area Other EU countries Countries outside the Schengen area Long haul
    Domestic 40 min. 40 min. 40 min. 40 min. 45 min.
    Schengen area 40 min. 40 min. 40 min. 40 min. 45 min.
    Other EU countries 40 min. 40 min. 40 min. 40 min. 45 min.
    Countries outside the Schengen area 40 min. 40 min. 40 min. 40 min. 45 min.
    Long haul 45 min. 45 min. 45 min. 45 min. 45 min.

    Oslo

    From/to Domestic Schengen area Countries outside the Schengen area Long haul
    Domestic 30 min. 35 min. 35 min. 60 min.
    Schengen area 45 min. 30 min. 30 min. 35 min.
    Countries outside the Schengen area 45 min. 30 min. 30 min. 35 min.
    Long haul 60 min. 40 min. 40 min. -
    • New information screens at all arrivals areas let you know from where and when your next flight is departing.

    Domestic Transfer

    Domestic Transfer is a new and simplified way of travelling for passengers arriving from abroad and transferring to a domestic flight in Norway. You may pass directly from the arrival gate, through the Duty-Free shops and customs to the domestic departure terminal. You don’t have to pick up or check in your luggage, and you don’t pass through security check in Oslo. This applies if your luggage is checked through to your final destination in Norway and that you have an onward ticket with SAS or Widerøe, issued for the entire trip.

    Exception: This does not apply if you are travelling with weapons or animals. 

    This is how you do it

    1. Follow the signs marked «Transfer» after leaving the aircraft.
    2. Find the flight information for your domestic departure and follow the signs to your gate.
    3. Shop your duty-free goods before entering customs.
    4. When entering the customs zone you walk through the lock.
    5. Follow the signs to your gate of departure.

    Visit www.avinor.com for more information


    Delayed or canceled flights

    We know that your time is valuable and we do our utmost to ensure that you arrive on time. Nevertheless, if your flight is delayed, we will do our best to assist you.

    • For delays of 2 hours or more, we will compensate you for any extra costs you incur during that period, such as food and beverages. For other costs, we recommend that you contact your insurance company for possible compensation.

    • If your flight is canceled, we will rebook you to your final destination and compensate you for the extra costs you incurred due to the wait, such as offering meals and in some cases hotel accommodation. For other costs, we recommend that you contact your insurance company for possible compensation.

    • If you decide to end your trip as a result of a canceled flight, you are entitled to a refund of the cost of your unused flight ticket. If you booked your ticket through a travel agency, contact them regarding a refund. If you booked your ticket through SAS, please contact the SAS Sales and Service or fill out the form below.

     

    Cancellations and refunds for delayed/canceled flights

    Note that this only applies to refunds – for other questions please contact SAS Sales and Service.

    Thank you! Your query has been sent to our refunds department. We will do our utmost to process your request within 5 business days. When your ticket has been refunded, you will receive a refund receipt by email. If you have questions regarding your cancellation/refund, you can contact our Customer Contact Center by phone at +45 70 10 20 00.
    Unfortunately the form was not sent. Please try again later.


    If no, enter the name of the traveler/travelers that are to be canceled.


    Ticket number on travel extras

    • SAS complies with EU regulations governing delayed and canceled flights.
    * national-enforcement-en.pdf
    More information on EU regulation (EC) 261/2004


    SAS Service Points

    If you travel often, you feel at home at airports throughout the world. If you have any questions, feel free to ask our staff at the SAS Service Point – our meeting place at the airport.

    • If your child is traveling alone or if you need assistance when traveling, start your trip at SAS Service Point and we'll help you with Check-in and guide you through the airport.

    • You can select your seat and print out baggage tags at the Self Service kiosks and in that case you don't need to visit an SAS Service Point.

    • You will find SAS Service Points in Malmo, Oslo, Gothenburg and Ostersund – and soon in more airports.

    • We have just opened two brand new SAS Service Points at Oslo Gardermoen. They’re located at the SAS Fast Track and at check-in area 4–5.

    Parking

    It should be convenient to take your car to the airport. You'll find information and booking options if you plan to park at the airports in Stockholm, Gothenburg, Malmo, Lulea or Copenhagen.

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