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    At the airport

    At the airport

    Flying on SAS is more than just going from point A to point B. It's a place to be, a place to work, a place to enjoy. And all along the way, we do everything we can to make your trip as smooth and easy as possible. Here's some essential information about getting to the airport and making the most of your time when you're there.

    SAS Lounges

    Make your trip even better by visiting our lounges. Relax, get a bite to eat, catch up on work and enjoy free WiFi in our SAS Gold Lounges, SAS Lounges, SAS Domestic Lounges, SAS City Lounges (in Stockholm) and SAS Café Lounges.

    Read more 

    SAS Fast Track

    Skip the lines. Speed through security with SAS Fast Track and enjoy more time for shopping, dining or relaxing.  

    • SAS Fast Track is a separate line to get through security faster.

    • As at standard security checks, you need to show a valid boarding pass

    You can enjoy SAS Fast Track if you're: 

    • Traveling in SAS Business or SAS Plus at Scandinavian and European airports as well as at Chicago O'Hare and San Francisco International Airport.

    • EuroBonus Gold or Diamond member traveling on SAS or another Star Alliance airline (regardless of ticket type). You can also bring one guest or up to 4 close family members through SAS Fast Track (in Stockholm, Gothenburg, Oslo and Copenhagen) when everyone is traveling on the same SAS flight.

    • Traveling in SAS Business on one of our partner airlines (on a flight starting with SK). 

    • A EuroBonus Silver member traveling during selected periods (summer and Christmas/New Year's). 

     

    Star Alliance also offers Star Gold Track Security and Immigration at airports around the world for EuroBonus Gold and Diamond members traveling on a Star Alliance airline. See the list here


    Security

    Get through security faster by having your documents ready to show. Here are some easy ways to show your boarding pass: 

    • Scan your card: If your ticket is registered on a card, you can use the card reader found at the security checkpoint in Scandinavia. 
    • Show your digital boarding pass
    • Show your printed boarding pass

     

    Getting to the airport

    There are many ways to get to the airport, from train and bus to taxi or Uber. And you can sometimes earn EuroBonus points depending on the mode of travel you choose. Here's more information from our travel partners to help you.  

    Transfers at the airport

    It's a good idea to give yourself plenty of time to get to your connecting flight. If you plan well, you'll have time to shop or even visit one of our SAS Lounges on the way. Here are the minimum transfer times at our Scandinavian airports.

    Stockholm

    From/to Domestic Schengen area Countries outside Schengen area Intercontinental
    Domestic 20 min 35 min 40 min 45 min
    Schengen area 40 min 35 min 40 min 40 min
    Countries outside Schengen area 45 min 40 min 40 min 40 min
    Intercontinental 50 min 40 min 40 min 40 min

    Copenhagen

    From/to Domestic Schengen area Other EU countries Countries outside Schengen area Intercontinental
    Domestic 40 min 40 min 40 min 40 min 45 min
    Schengen area 40 min 40 min 40 min 40 min 45 min
    Other EU countries 40 min 40 min 40 min 40 min 45 min
    Countries outside Schengen area 40 min 40 min 40 min 40 min 45 min
    Intercontinental 45 min 45 min 45 min 45 min 45 min

    Oslo

    From/to Domestic Schengen area Countries outside Schengen area Intercontinental
    Domestic 30 min 35 min 35 min 60 min
    Schengen area 45 min 30 min 30 min 35 min
    Countries outside Schengen area 45 min 30 min 30 min 35 min
    Intercontinental 60 min 40 min 40 min -

    Domestic Transfers

    Transferring from international to domestic flights in Norway is now easier than ever.  You no longer have to pick up or check in your bag if it's checked all the way to your final destination and you're traveling on SAS or Wideroe the whole way. Just pass through the duty-free and customs to reach the domestic departure lounge.  

    Please note that this doesn't apply if you're traveling with weapons or animals. 

    How it works 

    1. Follow the signs marked «Transfer» after leaving the aircraft.
    2. Check the flight information screens for your departure and follow the signs to your gate.
    3. Shop for duty-free items before entering customs.
    4. In the customs zone, just walk through the lock to get to your gate.

    Visit avinor.com for more information.


    Delayed or canceled flights

    We know that your time is valuable and we do our utmost to ensure that you arrive on time. In the event that your flight is delayed, we'll do our best to help you. 

    • For delays of 2 hours or more, we'll compensate you for any extra costs you incur during this period, such as food and beverages. For other costs, we recommend that you contact your insurance company.

    • If your flight is canceled, we'll rebook you to your final destination and compensate you for any extra costs incurred while waiting including meals and in some cases hotel accommodations. For other costs, we recommend that you contact your insurance company.

    • If you decide to end your trip as a result of a canceled flight, you're entitled to a refund of the cost of your unused flight ticket. If you booked through a travel agency, please contact them for a refund. If you booked your ticket from SAS, contact SAS Sales & Service or use the form below.

     

    Cancellations and refunds for delayed/canceled flights

    Please note that this form applies to refunds only. For help with other issues, just contact SAS Sales & Service

    Thank you! Your query has been sent to our refunds department. We will do our utmost to process your request within 5 business days. When your ticket has been refunded, you will receive a refund receipt by email. If you have questions regarding your cancellation/refund, you can contact our Customer Contact Center by phone at +46770 727 727 (+46 8 797 40 00).
    Unfortunately the form was not sent. Please try again later.


    If no, please enter the name of the traveler/travelers that you want to cancel. 


    Cancel travel extras 

    • SAS complies with EU regulations governing delayed and canceled flights. You can read more below.
    * national-enforcement-en.pdf
    More information on EU regulation (EC) 261/2004


    SAS Service Points

    As a seasoned traveler, you probably already know your way around most airports. But if you have any questions or need assistance, feel free to ask our staff at the SAS Service Point – our meeting place at the airport.

    • If your child is traveling alone or if you need assistance, start your trip at a SAS Service Point. We'll help you drop off bags and guide you through the airport. You can also select your seat and print your bag tags at a SAS Self-Service kiosk 

    • You'll find SAS Service Points in Oslo, Malmo, Gothenburg and Ostersund – and soon at more airports.

    Parking

    Parking at the airport is more convenient than ever. Follow the links below for more information and booking options for parking at the airports in Stockholm, Gothenburg, Malmo, Lulea and Copenhagen.

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