Be well prepared as you approach the world. You'll find essential information here on what goes on when you are at the airport and the best way to find your way there.
SAS City Lounge
Your travel experience begins in our lounges. Feel free to stop by, relax, get connected and make use of your time at the airport doing exactly what you want and need to do. You can you use your time any way you like: you can catch up on work, rest or enjoy excellent food and beverages. Depending on where you are, you will find our concept SAS Gold Lounge, SAS Lounge, SAS Lounge domestic, SAS City Lounge (Stockholm) or SAS Café Lounge.
Serving of coffee, tea, juice, rolls, cookies and fruit
SAS City Lounge:
A new place to meet. Visit an oasis in the hub of the big city. In the new SAS City Lounge at Birger Jarlsgatan 18 and Stockholm Central Station in the heart of Stockholm, we welcome you to a place for meetings, undisturbed work and reflection. You'll find:
We welcome you whenever you need a break, but if you arrive 24 hours before or after your SAS flight, we will waive the entrance fee for you and a guest.
SAS City Lounge is operated in cooperation with No 18 Office & Lounge.
Opening hours SAS Lounges
Opening hours may vary since they follow our timetables for summer, winter and holidays like Easter, Christmas and New Year.
Our lounges open about 60 minutes before the first SAS departure and close about 30 minutes before the final scheduled SAS departure. Opening hours may vary depending on local contracts.
Service in our lounges
Work: Our lounges offer space to let you work effectively on your own computer or a loaner desktop computer. Often with guest offices, printers and telephone booths for undisturbed conversation and always-free WiFi. Copenhagen also features a conference room for booking with a capacity of 14 people.
Relax: Pass the time reading current newspapers or watching an exciting TV show. Some of our lounges also offer shower facilities. If you bring your family, the youngest travelers can spend the time in the Kid's room at select destinations.
Food and beverages: Enjoy a sumptuous buffet, fresh salads and excellent wines. SAS Lounges and the SAS Gold Lounge also offer heartier meals and a wide range of beverages. SAS Domestic Lounges and SAS Café Lounges offer simpler fare.
* Only access to SAS Lounges if arriving from a SAS-operated long haul flight (except New York).
** Valid in summer (Jul. 8–Aug. 20) and at Christmas (Dec. 17–Jan. 8).
*** Applies for airBaltic (BT), NextJet (2N) and Icelandair (FI) when you have booked your trip with SAS.
**** Valid in Stockholm, Oslo and Copenhagen.
Bring a guest: If you have a EuroBonus Gold or Diamond card and are traveling with SAS, Wideroe or other airline in Star Alliance, you may bring one (1) guest to a lounge operated by SAS, Star Alliance or a SAS partner. This applies when your guest is also traveling with SAS or Star Alliance.
Bring your family: If you have a EuroBonus Gold or Diamond card, you may bring your family (spouse/partner and your own children – a maximum of four family members) to SAS Lounges if your family members are also traveling with SAS or Star Alliance.
Note! You can access SAS lounges upon arrival with SAS and SAS code-share flights.
Trips with other airlines who offer free lounge access
Airline (which is flying)
SAS Lounges (outbound flight)
Airlines within Star Alliance
Business and First Class
* Valid in Stockholm, Oslo, Copenhagen and Helsinki.
Cards from other companies which offer free lounge access
SAS Lounges (outbound flight)
SAS/airlines within Star Alliance
Star Alliance Gold
* Valid in Stockholm, Oslo and Copenhagen.
Lounge offer in SAS Go
If you travel in SAS Go or with Wideroe, you can enjoy our lounges at select airports from DKK 189/NOK 199/SEK 219/EUR 24/USD 32. That includes food, beverages and WiFi. If you are a EuroBonus member you can pay with your points.
Our lounge visits feature an inviting buffet, fresh-baked bread, wine, beer, soft drinks, water and coffee. Naturally, there’s also free WiFi, newspapers and magazines, and a wide range of TV channels. You can bring children under age 2 into the lounge free of charge.
If you are booking your lounge visit when you check in online
You pay only DKK 189/NOK 199/SEK 219/EUR 24/USD 32 per person online.
You get lounge access the same day you will be traveling in SAS Go or with Wideroe.
The offer is valid in all SAS Lounges.
If you are booking a lounge visit at the airport
You book and pay at a SAS Self Service kiosk or directly at our lounge reception desk (available in Stockholm, Oslo, Gothenburg, Helsinki and Copenhagen).
You pay only DKK 230/NOK 250/SEK 279/EUR 30 at SAS Self Service kiosk (by card only). New York/Chicago USD 46.
You get lounge access on the same day you will be traveling internationally in SAS Go or with Wideroe
The offer is available at the following destinations:
SAS is ongoing strengthening our offer in the air as well as on ground, where we are investing in SAS Lounges and SAS Fast track at our main airports and our destinations with the largest number of travelers. SAS is investing in digital solutions, new upgraded cabins, new aircraft, high-speed WiFi on all aircraft and have recently launched news in food & beverage onboard. On ground, to be able to continue and invest, expand and improve SAS Lounges and Fast Track offer, SAS will end our collaboration with some of our contracted lounges operated by third-parties. The result will be a continued improvement of SAS own offer where it benefits most of our Plus/Business travelers, members and 29 million yearly passengers. To mention a few examples SAS will invest in new and bigger domestic lounges at Arlanda and Oslo Gardemoen as well as upgrading our international SAS Lounges in New York, Paris and Chicago.
SAS and Star Alliance offer lounge access to over 1 000 lounges worldwide.
Lounge within Star Alliance and at our partner airlines
Go ahead and hold your meeting in our facilities in Copenhagen.
Our conference room holds 14 people and has all the equipment you need. Book a SAS Conference Room
Take the fastest route through security with Fast Track and enjoy more time for shopping or relaxing in our lounges.
Fast Track is a separate line for faster passage through security.
As in standard security controls, you still must produce a valid boarding pass. If you are traveling on short trips within or from Scandinavia, you do not need a special boarding pass on flights operated by SAS.
Traveling in SAS Business with one of our partners with a flight number starting with SK.
A EuroBonus Silver member and traveling in summer (Jul. 8 – Aug. 20) or at Christmas (Dec. 17 – Jan. 8).
* If you are flying in SAS Plus to the US, you can use Fast Track in Scandinavia, in Chicago and San Francisco.
Bring a guest: If you are a EuroBonus Gold or Diamond member, you may bring one guest or your close relatives through Fast Track (Stockholm, Gothenburg, Oslo and Copenhagen). Applies when you are all traveling on the same flight with SAS, Wideroe or another Star Alliance airline.
Before you are ready for the world, you need to pass through airport security. To make things go smoothly, you only need to think about having your Check-in documents ready. Choose from these options:
Slide your card: When you pass through security in Scandinavia and your ticket is registered on a card, you can use the card reader found at the security checkpoint. The staff will then be able to see your booking through the card reader.
Start your trip feeling at ease – and don't lose that feeling. Information on transfers to the airport and at the airport.
Transfers to the airport
Get to the airports in Scandinavia the way best suited for you. Here is a list of the partners SAS can offer for your trip to these airports.
PLEASE NOTE: When you book a bus, you sign an agreement directly with our partner.
Airport buses: smart, convenient bus transport to and from all the major airports in Sweden – offering frequent departures, affordable prices and good service. If you are a EuroBonus member you earn points when you buy your ticket online. See departure times and buy a ticket
SAS airport buses: Take the bus to the airport in several Norwegian towns. Convenient, easy and affordable. See departure times and buy a ticket
Swebus: Using Swebus airport transfers, you take a direct bus to and from Arlanda at the best price and enjoy free WiFi and power outlets at your seat. The trip from Stockholm Cityterminalen to Arlanda takes only 35 minutes. You can also travel with Swebus to Arlanda from Uppsala, Västerås and Örebro. If you're traveling from another town, you can connect to an airport transfer from the entire Swebus network. Book your ticket
Flygtaxi: Flygtaxi takes you to and from the airport quickly and conveniently and always at a flat rate. You'll find Flygtaxi at all 40 of Sweden's airports and at more than 200 train stations. Book Flygtaxi
Make sure you have plenty of time when changing flights. Because you never know when you might make an extra visit to the shopping area, grab a bite to eat or visit SAS Lounges.
Connecting Norway pilot project for easier transfers in Oslo (Gardemoen):
The service improves your experience if you're traveling from Stockholm or Munich to Oslo and will be continuing domestically with SAS or Wideroe.
You don't need to pick up your baggage and re-check it – it is checked through to your final destination. You also skip another security check, speeding up your passage.
You walk directly from your flight to a new customs area in the international departures hall and pass through customs. From there you head directly to the domestic departures hall.
If you only have carry-on and you have a through ticket with SAS or Wideroe to a domestic destination, you can also benefit from Connecting Norway:
You avoid having to walk down and out through the arrivals hall, through customs and to a new security check before going to the domestic hall. This applies to all international arrivals in Oslo with SAS except for flights from Salzburg, Split, Pula, Alanya, Dubrovnik and Faro.
If you have checked in your baggage, you have to go down and pick up your baggage and take it yourself through the customs declaration area in the arrivals hall.
If you are carrying firearms or animals, you can really benefit by using Connecting Norway.
We know that your time is valuable and we do our utmost to ensure that you arrive on time. Nevertheless, if your flight is delayed, we will do our best to assist you.
For delays of 2 hours or more, we will compensate you for any extra costs you incur during that period, such as food and beverages. For other costs, we recommend that you contact your insurance company for possible compensation.
If your flight is canceled, we will rebook you to your final destination and compensate you for the extra costs you incurred due to the wait, such as offering meals and in some cases hotel accommodation. For other costs, we recommend that you contact your insurance company for possible compensation.
If you decide to end your trip as a result of a canceled flight, you are entitled to a refund of the cost of your unused flight ticket. If you booked your ticket through a travel agency, contact them regarding a refund. If you booked your ticket through SAS, please contact the SAS Sales and Service or fill out the form below.
Thank you! Your query has been sent to our refunds department. We will do our utmost to process your request within 5 business days. When your ticket has been refunded, you will receive a refund receipt by email. If you have questions regarding your cancellation/refund, you can contact our Customer Contact Center by phone at +45 70 10 20 00.
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SAS complies with EU regulations governing delayed and canceled flights.
At SAS, you can book your trip without thinking twice since you can always change your mind.
If you book at SAS website or through the SAS Sales and Service, you enjoy a 24-hour money back guarantee. This means that you can cancel your trip free of charge within 24 hours of booking and get a full refund. If you book your trip less than 24 hours before departure, you can cancel it up to 12 hours before the flight and get a full refund.
The 24-hour money back guarantee applies if you cancel your entire trip. If you change your ticket within 24 hours, different rules apply based on the ticket type.
If you change your ticket and then cancel your trip within 24 hours of booking, you’ll get a refund for the price of the ticket, but not for the price of the change.
If you buy cancellation insurance from Europ Assistance when booking at sas.se and then cancel your trip, Europ Assistance will automatically refund the insured amount within 7 to 10 days.
Scandinavian Airlines System (SAS) strongly recommends that you allow yourself ample time (minimum 90 minutes) between scheduled flight arrival and the last daily departure of relevant public transport from the airport.
Flight delays may occur, and flight delays are often due to circumstances which are force majeure for the airline. In cases of force majeure the airline is not liable for any additional costs you might be faced with due to delayed incoming flight. It is therefore sensible planning to allow yourself ample time between scheduled flight arrival and any further ground transportation.
If SAS, however, should be found liable for the delayed arrival to your destination airport (= the delay is not due to force majeure), you must have allowed yourself minimum 90 minutes between scheduled flight arrival and the last daily departure of relevant public transport from the airport before SAS will consider eventual compensation for lost ground connection (such compensation always limited to your actual and documented costs due to night closed public transport).
You can also cancel your trip under My trips. Just enter your name and booking reference and the refund will be credited to your credit card.
If you cancel other parts of your trip that you’ve booked through SAS, for example hotels, rental cars, combined flights and hotels, the rules and regulations of the partner(s) apply.
If you have a refundable round trip ticket, you can get a partial refund if you, for example, cancel the return ticket only. In this case, you’ll get a refund for the amount that corresponds to the original price of the round trip ticket minus the price of a one-way ticket at the time of booking.
If you’ve booked a non-refundable ticket, for example in SAS Go, and rebook your trip in a refundable class, for example SAS Business, you’ll only get a refund for the portion of the ticket that is refundable if you cancel your trip. This corresponds to the difference between the price and other charges of the original and new tickets.
SAS Service Points
If you travel often, you feel at home at airports throughout the world. If you have any questions, feel free to ask our staff at the SAS Service Point – our meeting place at the airport.
If your child is traveling alone or if you need assistance when traveling, start your trip at SAS Service Point and we'll help you with Check-in and guide you through the airport.
You can select your seat and print out baggage tags at SAS Self Service kiosks and in that case you don't need to visit an SAS Service Point.
You will find SAS Service Points in Malmo, Bergen, Oslo, Gothenburg and Ostersund – and soon in more airports.
It should be convenient to take your car to the airport. You'll find information and booking options if you plan to park at the airports in Stockholm, Gothenburg, Malmo or Copenhagen.