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Terms and conditions

Summary of our terms & conditions

Read our Conditions of Carriage for passengers & baggage in their entirety
 

Travel Extras

Terms and Conditions
 

EuroBonus

EuroBonus Membership Terms and Conditions
 

Coupon sequence

The ticket is valid only for the transportation as shown on the ticket, from the place of departure via any agreed stopping places to the final destination. The ticket will not be honored and will lose its validity if all the coupons are not used in the sequence provided in the ticket. More information can be found in the Conditions of carriage.
 

Air carrier liability for passengers and their baggage

This information notice summarizes the liability rules applied by community air carriers as required by community legislation and the Montréal Convention.
 

Compensation in the case of death or injury

There are no financial limits to the liability for passenger injury or death. For damages up to 113,100 SDRs the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault.
 

Advance payments

If a passenger is killed or injured, the air carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than 16,000 SDRs.
 

Passenger delays

In case of passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to 4694 SDRs.
 

Baggage delays

In case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1131 SDRs.
 

Destruction, loss or damage to baggage

The air carrier is liable for destruction, loss or damage to baggage up to 1131 SDRs. In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault.
 

Higher limits for baggage

A passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in and by paying a supplementary fee.
 

Complaints on baggage

If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In the case of damage to checked baggage, the passenger must write and complain within seven days, and in the case of delay within 21 days, in both cases from the date on which the baggage was placed at the passenger's disposal.
 

Liability of contracting and actual carriers

If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.
 

Time limit for action

Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived.
 

Basis for information

The basis for the rules described above is the Montréal Convention of 28 May 1999, which is implemented in the Community by Regulation (EC) No 2027/97 (as amended by Regulation (EC) No 889/2002) and national legislation of the member states.
 

Conditions of carriage, baggage allowances and personal data

Carriage and other services provided by the carrier are subject to conditions of carriage, which are hereby incorporated by reference. These conditions may be obtained from the issuing carrier. For complete text of all provisions applicable, we refer to the SAS general conditions of carriage for passengers and baggage on www.flysas.com. For the relevant rules regarding baggage allowances, we refer to the SAS baggage allowances on www.flysas.com. Personal data provided to us in connection with your travel may be passed to government authorities for border control and aviation security purposes.
 

Notice of overbooking of flights

Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. If the flight is overbooked, no one will be denied a seat until airline personnel first ask for volunteers willing to give up their reservation in exchange for a payment of the airline's choosing. If there are not enough volunteers, the airline will deny boarding to other persons in accordance with its particular boarding priority.

With few exceptions, including failure to comply with the carrier's check-in deadline (which is available upon request from the carrier), persons denied boarding involuntarily are entitled to compensation. The complete rules for the payment of compensation and each airline's boarding priorities are available at all airport ticket counters and boarding locations. Certain airlines do not apply these consumer protections to travel from certain foreign countries, although other consumer protections may be available. Check with your airline or travel agent.
 

Notice of incorporated terms

Air transportation is subject to the individual contract terms (including rules, regulations, tariffs and conditions) of transporting air carriers, which are incorporated by reference into every ticket for travel and made part of the contract of carriage. Incorporated terms may include, but are not restricted to:

  • Limits on liability for personal injury or death
  • Limits on liability for baggage, including fragile or perishable goods and availability of excess valuation coverage
  • Claims restrictions, including time periods in which passengers must file a claim or bring action against the carrier
  • Rights of the air carrier to change terms of the contract
  • Rules on reconfirmation of reservations, check-in times and refusal to carry
  • Rights of the air carrier and limits on liability for delay or failure to perform service, including schedule changes, substitution of alternate air carriers or aircraft and rerouting
     

You can obtain additional information on items 1 through 6 above at any US location where the transporting air carrier's tickets are sold. You have the right to inspect the full text of each transporting air carrier's rules at its airport and city ticket offices. You also have the right, upon request, to receive free of charge the full text of the applicable terms incorporated by reference from each of the transporting air carriers. Information on ordering the full text of each carrier's terms is available at any US location where the air carrier's tickets are sold.